Terms and conditions – Combo Ski

1. General provisions

1.1. These terms and conditions govern the rights and obligations arising in connection with the purchase of goods through the Combo Ski online store at www.comboski.com.

1.2. The seller and operator of the online store is:

Comboski s.r.o.
Registered office: Kostelní Hlavno 138, 294 76 Kostelní Hlavno, Czech Republic
Company ID: 17783062
VAT ID: CZ17783062
Email: info@comboski.cz
Telephone: +420 725 911 420

(the “seller”).

The seller is registered for value added tax.

1.3. These terms and conditions form an integral part of the sales contract concluded between the seller and the buyer.

1.4. The buyer may be a consumer or a business.

A consumer is an individual who enters into a contract with the seller outside their business or independent professional activities.

1.5. Where the buyer is a consumer, these terms and conditions apply together with the mandatory consumer protection provisions applicable to the particular contractual relationship.

2. Product information

2.1. Information about goods, their properties, prices, availability and any variants is provided on the individual product pages in the online store.

2.2. Photographs and other visual representations of goods are for information purposes. Minor differences in colour or appearance that do not affect the product's functionality and may result, for example, from the manufacturing process or screen display are not considered defects.

2.3. Combo Ski and related products are sports and outdoor equipment. Before using them, users must familiarise themselves with the instructions, safety guidelines and warnings supplied with the product or made available by the seller.

2.4. Users must use the product only for its intended purpose, taking account of their health, abilities, experience, terrain, snow and ice conditions, weather and other surrounding conditions.

3. Orders and formation of the sales contract

3.1. The buyer orders goods through the online store.

3.2. Before submitting an order, the buyer can review and amend the information entered, selected goods, quantities, shipping method and payment method.

3.3. By submitting the order, the buyer places a binding order and acknowledges the obligation to pay the stated price.

3.4. The sales contract is concluded when the seller electronically confirms the order to the email address provided by the buyer.

3.5. Before accepting an order, the seller may reject it, particularly in the event of an obvious pricing error, unavailability of goods, a technical error in the online store or reasonable suspicion of fraudulent or abusive conduct.

If payment has already been received for an order that is not accepted, the corresponding amount will be refunded without undue delay.

4. Prices and payment

4.1. The price applicable to a particular order is the price displayed to the buyer in the online store and subsequently before the order is completed.

4.2. Depending on the delivery country, local tax rules and the settings for the relevant market, the price may include applicable taxes or certain taxes, duties or import charges may be charged separately.

4.3. Before submitting the order, the buyer is informed of the price of the goods, shipping costs and any other charges that the seller is charging at that time and that can be determined in advance.

4.4. The buyer may use the payment methods currently offered at checkout for the relevant country.

4.5. The seller will issue a tax or accounting document to the buyer in accordance with applicable law. The document may be issued electronically.

5. Shipping and delivery

5.1. Goods are delivered to the countries and regions to which the online store offers delivery at the time of the order.

5.2. Available shipping methods, their prices and estimated delivery times may vary according to the destination country, type of goods and selected shipping method.

5.3. Delivery times are estimates unless expressly stated otherwise. They may be affected by circumstances beyond the seller's reasonable control, particularly the carrier's operations, customs procedures or exceptional events.

5.4. The seller remains responsible to the consumer for the goods until they are received by the consumer or a third party designated by them, unless applicable law provides otherwise.

5.5. We recommend checking the parcel's condition upon receipt. If the packaging or goods are visibly damaged, we recommend documenting this and notifying the carrier and the seller.

Failure to carry out this check or notify us immediately does not in itself deprive consumers of their statutory rights.

5.6. If the buyer fails without justification to accept a properly delivered parcel, the seller may claim reimbursement of reasonably incurred costs to the extent permitted by applicable law.

6. Delivery outside the European Union

6.1. Orders delivered outside the European Union may be subject to customs duties, import taxes, local taxes, customs clearance fees or other similar charges.

6.2. Whether these amounts are included in the order price depends on the particular country and delivery method. The information provided before checkout is completed is decisive.

6.3. Unless it is expressly stated before checkout is completed that import duties, taxes and similar charges are included in the price, these amounts are payable by the recipient.

6.4. The buyer must provide the carrier and relevant authorities with reasonable assistance necessary for customs clearance.

6.5. The seller is not responsible for delays caused solely by customs or other public authorities where the seller could not reasonably influence those delays.

7. Consumer withdrawal from the contract

7.1. Consumers whose applicable law grants a right to withdraw from a distance contract may exercise this right within the period specified by that law.

7.2. Consumers in the European Union generally have the right to withdraw from a sales contract without giving a reason within 14 days of receiving the goods, unless a statutory exception applies.

7.3. Withdrawal may be notified in particular:

• through the returns function in the online store, where available;
• by email to info@comboski.cz;
• or by another unambiguous statement addressed to the seller.

If a model withdrawal form is available in the online store, the consumer may use it but is not obliged to do so.

7.4. Consumers in the European Union must send or hand the goods back to the seller without undue delay and no later than 14 days after withdrawal.

7.5. The consumer bears the direct costs of returning the goods unless the seller expressly states otherwise.

7.6. The seller will refund payments received from consumers in the European Union, including costs equivalent to the least expensive standard delivery method offered by the seller for the order.

7.7. Refunds will be made without undue delay and within the period prescribed by applicable law. Where applicable law permits, the seller may withhold the refund until the goods are received back or the consumer provides evidence of having sent them back.

7.8. The consumer is responsible for any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

7.9. Unpacking or reasonably trying the product does not in itself automatically result in loss of the right to withdraw.

8. Rights relating to defective goods

8.1. The seller is responsible to the consumer for ensuring that, upon receipt, the goods comply with the sales contract and the requirements of applicable law.

8.2. Consumers may exercise rights relating to defects to the extent and for the period provided by the law applicable to their purchase.

8.3. Depending on the nature of the defect and applicable law, consumers may in particular be entitled to:

• repair;
• replacement;
• an appropriate price reduction;
• or withdrawal from the contract.

8.4. Normal wear from ordinary use, damage caused by improper use, use contrary to the instructions, unsuitable maintenance, unauthorised modifications or use outside the intended purpose are not considered defects for which the seller is responsible, unless applicable law provides otherwise.

8.5. If the seller provides a separate commercial warranty for a particular product, its terms will be stated separately.

9. Warranty claims

9.1. Claims may be submitted in particular by email to info@comboski.cz or by another method indicated in the online store.

9.2. The buyer should provide information identifying the order, describe the defect and, where possible, attach photographs or other information that helps assess the issue.

9.3. The seller will acknowledge receipt of the consumer's claim and provide information about its resolution to the extent required by applicable law.

9.4. Claims by consumers in the Czech Republic will be resolved without undue delay and no later than the deadline prescribed by Czech law, unless the seller and consumer agree otherwise.

9.5. For a justified claim, consumers are entitled to reimbursement of reasonably incurred costs to the extent provided by applicable law.

10. Product safety and use of Combo Ski

10.1. Combo Ski are recreational sports equipment designed for winter outdoor activities.

10.2. Winter sports inherently involve risks of falling, loss of balance, impact, changes in surface, snow and ice conditions, and the possibility of injury or property damage.

10.3. Before each use, users must:

• read the instructions and safety guidelines;
• check the condition of the product, bindings, straps, fasteners and other components;
• adjust the product correctly according to the instructions;
• use suitable footwear and other protective equipment appropriate to the activity;
• choose terrain and conditions appropriate to their experience and abilities;
• stop using the product if they find damage, a loose component or other signs of a potential safety risk.

10.4. The product must not be used in a manner contrary to the instructions, safety guidelines or its intended purpose.

10.5. To the extent permitted by applicable law, the seller is not responsible for harm caused by improper use, use contrary to the instructions or safety warnings, unauthorised modifications, improper maintenance or knowingly using a damaged product.

10.6. Nothing in these terms excludes or limits the seller's liability for a product defect or any other liability that cannot be contractually excluded or limited under applicable law.

11. Additional terms for customers in the United States of America

11.1. Intended use

Combo Ski products are recreational sports equipment intended for use in suitable snow and ice conditions and in accordance with the instructions and safety warnings supplied with the product.

Combo Ski are not conventional downhill skis and should not be used as a substitute for them.

Users are responsible for selecting terrain, speed and conditions appropriate to their abilities, experience and the product's intended use.

11.2. Safety warnings

WARNING: Winter sports involve a risk of serious injury.

Using Combo Ski may involve, in particular, the risk of:

• loss of balance;
• falling;
• collision;
• sudden changes in snow, ice or terrain;
• loss of control while moving or descending;
• injury to the user;
• injury to another person;
• property damage.

Before using the product, users must read and follow all instructions and safety guidelines supplied with it.

The product must be inspected before every use.

The product must not be used if any component is cracked, damaged, excessively worn, loose, incorrectly installed or otherwise shows signs of a potential safety risk.

11.3. Assumption of the inherent risks of sporting activities

To the fullest extent permitted by applicable law, users acknowledge and voluntarily accept the inherent risks normally associated with recreational winter sports and outdoor activities that cannot reasonably be eliminated through product design, instructions or safety warnings.

This assumption of risk does not apply to risks caused by a legally relevant product defect or to other liability that cannot be excluded or limited under applicable law.

11.4. Improper use and unauthorised modifications

To the fullest extent permitted by applicable law, Comboski s.r.o. is not liable for injury, loss or damage resulting from:

• use contrary to the instructions or safety warnings;
• use outside the product's intended purpose;
• use of damaged equipment;
• incorrect adjustment;
• improper maintenance;
• unauthorised modifications or repairs;
• use of incompatible components;
• or use in conditions for which the product is not intended.

11.5. User responsibilities

Users are responsible for reasonably assessing the weather, snow and ice conditions, terrain, speed and their own abilities.

If users are unsure how to use the product correctly or safely, they should obtain appropriate instruction or assistance before using it.

11.6. Liability for defective products

Nothing in these terms and conditions is intended to exclude or limit liability for defective products or other liability that cannot be excluded or limited under applicable United States federal or state law.

11.7. Warranties

If Comboski s.r.o. provides an express written warranty to customers in the United States, that warranty is governed by the terms of the relevant warranty document and applicable United States law.

Statements in marketing materials, product descriptions or these terms and conditions do not create an additional separate warranty beyond any expressly provided warranty, unless applicable law provides otherwise.

Nothing in these terms and conditions excludes warranties or consumer rights that cannot be contractually excluded under applicable law.

11.8. Import duties and taxes

Importing an order into the United States may give rise to duties, taxes, customs clearance fees or other import charges, depending on the shipping method and applicable law.

Before checkout is completed, it will be stated whether these amounts are included in the price, if this information is available at that time.

Unless it is expressly stated before checkout is completed that import charges are included in the price, the customer may be required to pay them when the parcel is imported.

11.9. Customs procedures

Customers must provide information and assistance reasonably necessary for customs clearance of their parcel.

Comboski s.r.o. is not responsible for delays caused solely by US customs or other public authorities where those delays are beyond the reasonable control of Comboski s.r.o.

11.10. Mandatory legal protection

Nothing in these terms and conditions limits customer rights or claims under United States federal or state law that cannot validly be waived or contractually restricted.

12. Personal data protection

12.1. Information about the processing of personal data is provided in our separate Privacy policy.

12.2. Information about cookies, targeted advertising and options to refuse certain forms of personal data processing is available through the privacy settings and relevant pages of the online store.

13. Out-of-court resolution of consumer disputes

13.1. If a dispute arising from a sales contract between the seller and a consumer in the Czech Republic cannot be resolved by mutual agreement, the consumer may apply for out-of-court resolution of the consumer dispute.

The competent body is:

Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Praha 2
Czech Republic

13.2. Consumers in other countries may have access to other dispute resolution bodies or mechanisms under applicable law.

14. Governing law

14.1. Contractual relationships between the seller and the buyer are governed by the law of the Czech Republic.

14.2. Where the buyer is a consumer, this choice of law does not deprive them of the protection afforded by mandatory provisions of the country or state whose protection applies to the contractual relationship under the relevant conflict-of-law rules.

14.3. Nothing in this section excludes court jurisdiction or customer rights that cannot be contractually excluded under applicable law.

15. Final provisions

15.1. The sales contract may be concluded in the languages offered by the online store for the relevant market.

15.2. Where translations of these terms and conditions exist, the Czech version prevails in the event of a discrepancy between language versions, unless mandatory law provides otherwise.

15.3. The seller may amend these terms and conditions. The version effective when the sales contract is concluded applies to a particular order.

15.4. Changes to these terms and conditions do not have retroactive effect on sales contracts already concluded.

15.5. If any provision of these terms and conditions is invalid or ineffective, this does not affect the remaining provisions to the extent permitted by applicable law.

15.6. These terms and conditions take effect on 2 November 2026.

16. Online store platform and use of the website

16.1. Shopify platform

The Combo Ski online store uses the Shopify platform, which provides the technical environment for operating the store, placing orders and related functions.

The seller and the buyer's contractual partner for purchases in this store is Comboski s.r.o. Shopify is not the seller of Combo Ski goods. Please therefore direct questions about orders, withdrawal from the contract and warranty claims to Comboski s.r.o.

Information about the processing of personal data when using the Shopify platform is provided in our Privacy policy.

16.2. Customer account

Where the online store offers a customer account, customers may use it in particular to view orders, manage their details and access other available functions.

Customers must provide accurate, up-to-date information and protect access to their account, including login codes and access to the email account used to sign in. Contact us without undue delay if you suspect unauthorised use of your account.

We may reasonably restrict access to an account where necessary to protect its security or in cases of demonstrable misuse. Such restrictions do not affect customers' rights under contracts already concluded, including rights of withdrawal, warranty claims or refunds.

16.3. Electronic communications

We send information relating to orders, payments, delivery, returns or warranty claims primarily to the email address provided by the customer. Some information may also be available in the customer account or on the order page.

Customers are responsible for the accuracy of the contact details provided. Documents, confirmations and other information that must legally be supplied on a durable medium are sent by email or another appropriate method.

Communications necessary to process orders or exercise customer rights are separate from marketing messages. Purchasing goods or accepting these terms and conditions does not in itself constitute general consent to receive marketing communications.

16.4. Protection of content and proper use of the website

Texts, photographs, videos, graphics, logos and other content in the online store may be protected by copyright, trademark rights or other rights of Comboski s.r.o. or the respective owners.

Without the permission of the relevant rights holder, this content may not be copied, modified or used beyond what is permitted by law. This does not restrict ordinary browsing of the store, sharing links or saving order documents, terms and conditions and instructions for personal use.

The online store must not be used for fraud, distributing malicious code, unauthorised access to other people's data or disrupting its operation or security.

16.5. Related policies and external links

Further information is also provided in these documents:

• Refund and returns policy
• Privacy policy
• Contact information

Information about available shipping methods, their prices and payment methods is provided in the online store and before checkout is completed. The terms communicated when the purchase is concluded apply to that purchase; subsequent policy changes do not retroactively alter a sales contract already concluded.

The online store may contain links to independent sellers, media or other websites. Purchases from another seller are governed by that seller's contractual terms. This does not affect any obligations of Comboski s.r.o. as manufacturer or customer rights that cannot be contractually restricted.