Cancellation policy

Purchase cancellation policy

Our online store currently offers only standard one-off purchases. We do not offer subscriptions, pre-orders or a try-before-you-buy service with subsequent automatic payment collection.

If you wish to cancel an order before dispatch, you can request cancellation in the order details in your customer account, if this option is available. Alternatively, contact us as soon as possible at info@comboski.cz and provide your order number.

Submitting a request through your customer account does not automatically cancel the order or refund your payment. We will inform you when your request has been processed.

You can find the conditions for withdrawal from the contract, returns and refunds in our refund policy and terms and conditions.

This does not limit your statutory consumer rights. Statutory withdrawal from the contract does not depend on access to a customer account or on our approval.