Returns, exchanges and warranty claims

We want you to enjoy Combo Ski. These policies explain how to return goods, request an exchange or make a warranty claim.

The seller is Comboski s.r.o., with its registered office at Kostelní Hlavno 138, 294 76 Kostelní Hlavno, Czech Republic, Company ID 17783062.

1. Returns within 14 days

We offer consumers in all countries the option to notify us of a return without giving a reason within 14 days of receiving the goods. If items from one order are delivered separately, the period starts when the last item is received.

If the last day falls on a Saturday, Sunday or applicable public holiday, the deadline is extended to the next working day.

In countries where withdrawal is a statutory right, these policies do not limit customers' legal rights. If applicable law provides a longer period or more favourable protection, those rights remain unaffected.

2. How to notify us of a return

You can notify us of withdrawal from the contract or request a return:

• by email to info@comboski.cz;
• through the returns function in your customer account;
• by another unambiguous statement addressed to Comboski s.r.o.

Provide your name and details allowing us to identify the order. You do not need to give a reason for returning it.

To meet the deadline, it is sufficient to send your notice before it expires. Exercising your statutory right of withdrawal does not require our prior approval or use of a customer account.

3. Sending goods back

Send the goods back without undue delay and no later than 14 days after notifying us of withdrawal or return.

Before sending the parcel, please contact us for a suitable return address and shipping instructions. However, do not delay notifying us of withdrawal while waiting for our response.

Pack the goods securely to prevent damage in transit. Original packaging is helpful but is not a condition of return. Include the accessories and components of the returned product.

We recommend using tracked shipping and keeping proof of postage.

4. Condition of returned goods

You may inspect and reasonably try the goods to the extent necessary to establish their nature, characteristics and functioning.

Unpacking the product or not having its original packaging does not in itself remove your right to withdraw.

If the goods lose value due to handling beyond what is necessary to try them, we may claim compensation for the actual reduction in value to the extent permitted by applicable law. We will explain the reason and amount of any deduction from your refund.

We do not charge a flat restocking fee.

5. Return costs

For returns of non-defective goods, customers arrange and pay for return shipping unless we agree otherwise in advance or applicable law provides otherwise.

If we sent the wrong goods or your warranty claim is justified, we pay the necessary and reasonable return or transport costs. Contact us before sending the goods so that we can agree on the appropriate procedure or a shipping label.

6. Refunds

We will refund the price of the returned goods, reduced where applicable by a documented loss in value in accordance with these policies.

For statutory withdrawal from an entire order in the EU, EEA and United Kingdom, we also refund the cost of the least expensive standard delivery offered. Any surcharge for a more expensive delivery method is not refunded unless applicable law requires otherwise.

For other destinations, original paid shipping costs are not refunded for voluntary returns unless required by law. We do not retrospectively charge for shipping originally provided free of charge.

For a partial return, we assess reimbursement of original shipping costs according to the extent of withdrawal and applicable law.

We will refund you without undue delay and no later than 14 days after notification of withdrawal or return. We may withhold the refund until we receive the goods back or proof that you sent them back, whichever is earlier, unless we offered to collect them ourselves.

We will use the same payment method used for the purchase unless we expressly agree otherwise. We do not charge a refund fee.

The time it takes for the funds to appear in your account may depend on your bank or payment provider.

7. Exchanges

If you would like a different variant or product, email info@comboski.cz. Direct exchanges depend on stock availability.

We will confirm the exchange process, any price difference and shipping costs in advance. If a direct exchange is not possible, you may return the goods subject to the applicable conditions and place a new order.

An exchange arrangement does not limit your statutory rights.

8. Defective, damaged or incorrectly supplied goods

If a product is defective, arrives damaged or is not the product you ordered, contact info@comboski.cz.

To help us assess the issue quickly, we recommend including:

• the order number or other proof of purchase;
• a description of the problem;
• photographs or a short video if they help explain the defect.

Photographs and original packaging are not general prerequisites for exercising statutory rights relating to defective goods. Stop using the product if it may be unsafe.

Claims relating to defective goods are governed by applicable law and are not limited to the 14-day period for ordinary returns.

Depending on the nature of the defect and applicable law, you may be entitled to repair, replacement, an appropriate price reduction or withdrawal from the contract. We will confirm receipt of your claim and how it will be resolved.

For consumers in the Czech Republic, we will resolve the claim, including remedying the defect and informing the consumer, within 30 days of submission unless we agree on a longer period with the consumer. For customers in other countries, we respect the applicable mandatory deadlines and consumer rights.

Normal wear and damage caused by improper use are not in themselves manufacturing defects. This does not limit our liability for defects or other statutory customer rights.

9. International returns

Returns directly within the USA

US orders can be returned to our address in the United States. We will send you the exact address and instructions after you notify us of the return.

For ordinary returns, you pay shipping to that address. Receipt at the US return address counts as receipt of the goods by us. We will process the refund within the time limits set out in this policy.

We arrange and pay for any subsequent transport to the Czech Republic.

International returns to the Czech Republic

We offer consumers in all countries to which our online store delivers the option to notify us of a return within 14 days.

Before sending goods from outside the European Union to the Czech Republic, contact us for shipping and customs instructions. Declare the parcel and its value accurately as required by the carrier and customs authorities.

We cannot automatically refund duties, taxes or fees paid directly to customs authorities or a carrier as part of your order payment. Refunds of those amounts must be arranged with the recipient under local rules. Amounts collected directly by us will be settled in accordance with applicable law.

These provisions do not limit mandatory customer rights in the country whose legal protection applies to the purchase.

10. Purchases from another seller

If you bought Combo Ski from another retailer or marketplace, please contact the seller shown on your proof of purchase to return the order.

You may still contact us with technical product questions. This does not affect any statutory obligations we have as manufacturer.

11. Contact

Comboski s.r.o.
Registered office: Kostelní Hlavno 138, 294 76 Kostelní Hlavno, Czech Republic
Company ID: 17783062
Email: info@comboski.cz
Telephone: +420 725 911 420

Please confirm the return address before sending a parcel. The registered office may not be the location designated for receiving returned goods.